Knowledge at the Frontline

Our office, Office of the Civil Defense VI as a government agency, adheres to the Total Quality Management System which sees client satisfaction as an effective management approach to achieve long-term success. We also believe in the term “kaizen” which means continuous improvement, thus, our processes and services to the public should also continue to improve.

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Business intelligence is also important to our office. We practice this by gathering Client Satisfaction and Rating Feedback from our participants every after meetings and trainings that we conducted. Through this, we are assessing the quality of the meeting/training conducted and facilitated by OCD VI.

 

By getting feedback from our clients, we are also mining and analyzing data so that it will serve as basis to improve the delivery of services to the people of Western Visayas. OCD VI, being the lead agency to administer a comprehensive civil defense and disaster risk reduction and management program, aims to meet the highest level of client satisfaction to achieve a safer and resilient community.

 

Historical data is also important especially in the previous disasters that hit our region and country to know what to do when a similar or even worse calamity passes by our area of responsibility. This could also help in the decision-making from the preparations until the response operations considering our functions are critical as many lives are in our hands.

 

Being in the frontline during disasters is hard, but having the knowledge and analysis of necessary data, we become a proactive frontier towards a safer, adaptive and resilient Filipino community.